STANDARD TERMS AND CONDITIONS OF SALE
The following Terms and Conditions govern all products, services, digital solutions, educational content, creative projects, and professional work provided by Stapnix. By placing an order, purchasing a product, subscribing to a service, enrolling in a course, or engaging Stapnix for any project, the Client acknowledges that they have read, understood, and accepted these Terms and Conditions in full. Any amendment, modification, exception, or additional agreement shall only be valid if confirmed in writing by an authorized representative of Stapnix.
Payment Terms
To ensure the smooth execution of projects and the delivery of products and services, all payments must be made according to the agreed pricing structure and payment schedule.
Online Purchases
For digital products, online services, software subscriptions, educational programs, courses, downloadable materials, design services, marketing services, and any other online offerings, payment is required immediately upon confirmation of the order. The order shall not be considered final until payment has been successfully received and verified.
Physical Products
For products supplied through delivery, shipping, or personal collection, payment shall be collected according to the payment method agreed upon during the ordering process. This may include payment upon delivery, advance payment, or payment at the time of collection.
Project-Based Services
For custom projects such as software development, website creation, mobile applications, motion graphics, video production, branding, digital marketing campaigns, consulting services, and other bespoke solutions, Stapnix may require an advance deposit before commencing work. The remaining balance shall be paid according to agreed project milestones or upon project completion.
Late Payments
Invoices must be paid within the period specified on the invoice. Any unpaid balance remaining after the due date may incur a late payment charge of 10% of the outstanding amount. Stapnix reserves the right to suspend ongoing services, delay deliveries, withhold project files, restrict access to digital products, or terminate agreements until outstanding payments have been settled.
Currency and Transaction Fees
All prices are stated in the currency specified on the invoice. Any bank charges, payment gateway fees, transfer fees, exchange rate costs, or similar transaction expenses are the responsibility of the Client unless otherwise agreed in writing.
Debt Recovery
Stapnix expects all invoices to be settled promptly and professionally.
If payment remains outstanding for more than forty-five (45) days after the due date, Stapnix reserves the right to initiate debt recovery procedures.
Such procedures may include:
Engagement of professional debt collection agencies, Legal proceedings to recover unpaid amounts, Recovery of administrative costs associated with collection effort, Recovery of legal fees, court expenses, attorney fees, and related costs where permitted by applicable law.
The Client shall remain responsible for all outstanding amounts together with any additional recovery costs incurred as a result of non-payment.
Stapnix reserves the right to suspend or permanently terminate future services with any Client who repeatedly fails to meet payment obligations.
Taxes, Duties, and Withholding
All quoted prices and invoiced amounts are exclusive of taxes unless explicitly stated otherwise.
The Client is solely responsible for:
Value Added Tax (VAT), Sales taxes, Import duties, Customs charges, Withholding taxes, Government fees, Regulatory charges, and Any other local taxes applicable within the Client's jurisdiction.
Where local laws require taxes to be withheld from payments, the Client shall ensure that Stapnix receives the full invoiced amount after such deductions. Any withholding obligations shall therefore be borne by the Client and shall not reduce the amount payable to Stapnix.
The Client shall provide any tax documentation reasonably required to support compliance with applicable tax regulations.
Service Performance and Delivery
Stapnix is committed to providing professional services with reasonable skill, care, expertise, and diligence.
Every effort shall be made to meet agreed deadlines and project schedules. However, delivery dates are estimates unless expressly stated as guaranteed deadlines.
Scope of Services
Services shall be performed according to the agreed project specifications, proposals, contracts, statements of work, or service descriptions.
Any work requested outside the original scope may result in additional charges and revised delivery schedules.
No Guaranteed Results
While Stapnix aims to achieve the best possible outcomes, no guarantee is made regarding:
Business growth, Revenue generation, Search engine rankings, Advertising performance, Social media engagement, Customer acquisition, Educational outcomes, and Commercial success.
Results may vary based on market conditions, client actions, external platforms, competition, and numerous factors beyond Stapnix's control.
Client Cooperation
The Client agrees to provide all necessary information, materials, approvals, feedback, and access required for the completion of the project. Delays caused by the Client may result in corresponding extensions to project timelines.
Limitation of Liability
To the fullest extent permitted by law, Stapnix shall not be liable for:
Indirect losses, Consequential damages, Loss of profits, Loss of business opportunities, Loss of reputation, Loss of data, Business interruption, and Third-party claims.
Stapnix's total liability, if any, shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.
Claims and Complaints
Client satisfaction is important, and any concerns should be communicated promptly.
Any claim relating to products, services, project deliverables, training programs, digital content, or other work performed by Stapnix must be submitted in writing within seven (7) calendar days of:
Delivery of goods, Completion of services, Delivery of project milestones, Receipt of digital products, The written claim should include, Client name and .contact details, Invoice or order number, Description of the issue, Supporting evidence where applicable, and Requested resolution
Stapnix shall investigate all valid claims in good faith and may, at its sole discretion, provide corrective action, replacement, revision, repair, partial refund, or another appropriate remedy.
Claims submitted after the seven-day period may be rejected and deemed waived.
Intellectual Property
Unless otherwise agreed in writing, all intellectual property rights, source files, drafts, concepts, designs, software code, educational materials, documentation, and creative assets developed by Stapnix shall remain the property of Stapnix until full payment has been received.
Upon full payment, the Client shall receive the rights expressly granted under the relevant agreement.
Confidentiality
Both parties agree to keep confidential any proprietary, sensitive, technical, financial, commercial, or business information disclosed during the course of the relationship.
Confidential information shall not be disclosed to third parties without prior written consent except where required by law.
Force Majeure
Stapnix shall not be held responsible for delays or failures caused by events beyond reasonable control, including but not limited to:
Natural disasters, Internet outages, Cyberattacks, Government actions, Labor disputes, Power failures, Epidemics or pandemics, and Transportation disruption. Any affected deadlines shall be extended accordingly.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction in which Stapnix operates, unless otherwise specified in a separate written agreement.
Any disputes arising from these Terms shall first be addressed through good-faith negotiations before proceeding to formal legal action.
Acceptance
By purchasing any product, enrolling in any course, requesting any service, signing any quotation, paying any invoice, or otherwise engaging with Stapnix, the Client confirms acceptance of these Terms and Conditions in their entirety.